Our Guarantee
We absolutely want you to love your new sanctuary as much as we loved creating it. That is why every Valefield piece comes with a 60-day hassle-free return policy and a commitment to lasting quality. If your order isn't perfect for your home, we will make it right no questions asked.
Frequently Asked Questions
Shipping & Delivery
How much does shipping cost?
Shipping is 100% FREE on all orders within the United States. There are no minimum purchase requirements or hidden fees at checkout.
How long will it take to get my order?
Our processing time is 1-2 business days (Monday – Friday). Once dispatched via UPS or FedEx, standard shipping typically takes 3-5 business days to arrive.
Where can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can monitor your package at any time via our tracking portal: valefield.com/apps/trackorder.
Which carriers do you use?
We work exclusively with world-class couriers, including UPS and FedEx, to ensure your home decor items are delivered safely and efficiently.
Returns & Refunds
What is your return policy?
We offer a 60-day hassle-free return policy. You have 60 days from the date your product arrives to request a return.
Are returns free?
Yes! We offer free returns for all orders within the United States. We will provide you with a pre-paid shipping label via email once your return is approved.
What is the condition for returns?
To be eligible for a return, the item must be in its original condition and returned in its original packaging.
What if my item arrives damaged?
Please inspect your order upon reception. If the item is defective or damaged, contact us immediately at support@valefield.com so we can evaluate the issue and make it right at no additional cost to you.
When will I receive my refund?
Once we receive and inspect your return, we will process your refund within 5 business days to your original payment method.
Payments & Support
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX, Discover), as well as PayPal, Shop Pay, Apple Pay, and Google Pay.
How can I contact customer service?
Email: support@valefield.com
Phone: +31 6 23819431
Hours: Mon - Sun: 9AM - 6PM EST
Valefield is a brand of SR Ecommerce (KvK: 75235560).
Why Shop With Us
Free Shipping
Free shipping on all orders within US
Easy Returns
60-day hassle-free return policy
Fast Support
Our team is here to help anytime
Secure Payment
Your payment information is safe