FAQ
Frequently Asked Questions
Have questions? We've got answers.
How much does shipping cost?
Shipping is 100% FREE on all orders within the United States. There are no minimum purchase requirements or hidden fees at checkout.
How long will it take to get my order?
Our processing time is 1-2 business days (Monday – Friday). Once your order is handed to the carrier (UPS or FedEx), standard shipping typically takes 3-5 business days to arrive.
Where can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can track your order at any time via our tracking page: valefield.com/apps/trackorder
Which carriers do you use?
We work closely with UPS and FedEx to ensure your home decor items are delivered safely and efficiently.
What is your return policy?
We offer a 60-day hassle-free return policy. If you're not completely satisfied with your purchase, simply contact our support team and we'll arrange a return for you.
Are returns free?
Yes! We offer free returns for all orders within the United States. We will provide you with a pre-paid shipping label via email once your return is approved.
When will I receive my refund?
Once we receive and inspect your return, we will process your refund within 5 days to your original payment method.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Shop Pay, Apple Pay, and Google Pay.