Shipping policy
Last Updated: January 12, 2026
Our Shipping Commitment
At Valefield, we understand that getting your items quickly and safely is a top priority. We have designed our logistics process to be as transparent and reliable as possible. To ensure the highest level of service, we work exclusively with world-class couriers, including UPS and FedEx, to deliver our products directly to your doorstep across the United States.
100% Free Shipping
We believe in straightforward pricing without any surprises. That is why we offer FREE shipping on all orders within the United States. There are no minimum spend requirements, no hidden handling fees, and no surcharges. The price you see for the product is the only price you will pay at checkout.
Order Processing Time
Our dedicated warehouse team works diligently to prepare your order for shipment. Our order processing time is 1-2 business days (Monday – Friday). During this period, we perform the following steps:
- Verification of order details and payment security.
- Comprehensive quality inspection of your items.
- Professional packing to ensure safe transit.
- Hand-over to our shipping partners (UPS or FedEx).
Please note: Orders placed on weekends or public holidays will begin processing on the following business day.
Transit & Delivery Times
Once your package has been handed over to the courier, you can expect a reliable and efficient journey to your address. The estimated transit time is 3-5 business days (Monday – Friday). We utilize optimized shipping routes through our partners to ensure these timelines are met consistently.
Real-Time Order Tracking
We believe you should never be in the dark about where your package is. As soon as your order is dispatched, you will receive an automated shipping confirmation email containing your unique tracking number. You can monitor your delivery progress at any time by visiting our dedicated tracking portal:
Track here: valefield.com/apps/trackorder
Address Accuracy & Changes
To ensure a successful delivery, please double-check your shipping address during checkout. If you realize you have made an error, please contact us immediately at support@valefield.com. We can update the address as long as the order has not yet been dispatched.
Lost or Damaged Shipments
In the rare event that your package is lost in transit or arrives damaged, Valefield takes full responsibility. Please reach out to our support team right away, and we will work with the courier to resolve the issue or send a replacement at no extra cost to you.
Contact Information
Chamber of Commerce (KvK) Number: 75235560
Phone: +31 6 23819431
Email: support@valefield.com
Address: Pieter langendijklaan 14, 1422 TA Uithoorn, Netherlands
Customer Service Hours: Mon - Sun: 9AM - 6PM EST