Payment Policy

At Valefield, we offer a variety of secure payment methods to ensure a convenient and safe checkout experience. We currently accept the following payment options:

  • All Major Credit Cards: Visa, Mastercard, American Express, and Discover.
  • Digital Wallets: PayPal, Shop Pay, Apple Pay, and Google Pay.

All transactions are encrypted using industry-standard Secure Socket Layer (SSL) technology. Your payment information is processed securely, and we do not store your full credit card details on our servers.

Contact Information

Valefield is a brand of SR Ecommerce.

Chamber of Commerce (KvK) Number: 75235560

Phone: +31 6 23819431

Email: support@valefield.com

Address: Pieter langendijklaan 14, 1422 TA Uithoorn, Netherlands

Customer Service Hours: Mon - Sun: 9AM - 6PM EST

Frequently Asked Questions

Have questions? We've got answers.

How much does shipping cost?

Shipping is 100% FREE on all orders within the United States. There are no minimum purchase requirements or hidden fees at checkout.

How long will it take to get my order?

Our processing time is 1-2 business days (Monday – Friday). Once your order is handed to the carrier (UPS or FedEx), standard shipping typically takes 3-5 business days to arrive.

Where can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can track your order at any time via our tracking page: valefield.com/apps/trackorder

Which carriers do you use?

We work closely with UPS and FedEx to ensure your home decor items are delivered safely and efficiently.

What is your return policy?

We offer a 60-day hassle-free return policy. If you're not completely satisfied with your purchase, simply contact our support team and we'll arrange a return for you.

Are returns free?

Yes! We offer free returns for all orders within the United States. We will provide you with a pre-paid shipping label via email once your return is approved.

When will I receive my refund?

Once we receive and inspect your return, we will process your refund within 5 days to your original payment method.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Shop Pay, Apple Pay, and Google Pay.